At Timeless Shoes Shop, we’re committed to ensuring your entire family enjoys comfortable, stylish footwear. Our shipping and returns policies are designed with your convenience in mind, just like our carefully crafted shoes for men, women, and children of all ages.
Shipping Information
We ship worldwide (excluding some Asian and remote regions) to bring our quality footwear to your doorstep:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)
Note: Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. Please review our policy below to ensure a smooth process.
Eligibility Requirements
- Items must be unworn and in original condition with all tags attached
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Sandals (if worn or packaging damaged)
- Slip-on shoes (if worn or packaging damaged)
How to Return or Exchange
- Contact us: Email [email protected] within 15 days of receiving your order
- Complete the form: Use our return request template (provided below)
- Wait for approval: We’ll email a return authorization within 1-2 business days
- Package securely: Include all original packaging and tags
- Ship your return: Send to the address provided in your authorization email
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Timeless Shoes Shop Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Reason for return/exchange: [Please specify]
For exchanges, my preferred replacement item is: [Product Name, Size, Color]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Process
Once we receive and inspect your return:
- Refunds are processed within 3-5 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping fees are non-refundable (except for defective items)
Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchange Process
- We’ll ship your replacement once we receive and process your return
- Standard shipping fees apply unless the exchange is due to our error
- Price differences will be adjusted (charged or refunded as needed)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Damaged or Defective Items
If you receive a damaged item from our Wally, Wendy, or any other collection:
- Contact us immediately at [email protected]
- Include photos of the damage
- We’ll provide a prepaid return label and expedite your replacement
International Returns
For customers outside the United States:
- Return shipping costs are the customer’s responsibility
- Customs fees and import duties are non-refundable
- Mark packages as “Returned Goods” to avoid additional charges
Our Commitment to You
At Timeless Shoes Shop, we understand that finding the perfect fit for every family member is important. That’s why we’ve designed our policies to be as flexible and family-friendly as our footwear collections. Whether you’re shopping for little kids, big kids, or adults, we’re here to ensure your complete satisfaction.
For any questions about our shipping or returns policy, please contact our friendly customer service team at [email protected].
Thank you for choosing Timeless Shoes Shop for your family’s footwear needs!