Privacy Policy

Welcome to Timeless Shoes Shop (“we”, “our”, or “us”). We are committed to protecting your privacy while providing comfortable, quality footwear for your entire family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website timelessfeetshoes.com.

1. Information We Collect

We collect information to provide better services to all our customers shopping for men’s, women’s, and children’s footwear including our popular Wally and Wendy collections:

• Personal Information: Name, email address, shipping address, phone number, and payment information when you make a purchase.
• Order Information: Details about the products you purchase (sneakers, sandals, slip-ons) and preferences (size, color).
• Device and Usage Information: IP address, browser type, operating system, pages viewed, and referring URLs.
• Customer Service Information: Communications when you contact our support team.

2. How We Use Your Information

Your information helps us provide a seamless shopping experience for families seeking timeless footwear:

• Process and fulfill your orders for our footwear collections
• Provide customer support and respond to inquiries
• Improve our website and product offerings
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Sharing and Disclosure

We value your trust when shopping for your family’s footwear needs:

• Service Providers: We share information with trusted partners who assist with payment processing, shipping, and website operations.
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• Business Transfers: In case of merger or acquisition, customer information may be transferred.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Protecting your information is as important to us as the comfort of our shoes:

• We implement SSL encryption for all transactions
• We comply with PCI DSS standards for payment processing
• Your full payment details are never stored on our servers
• We retain personal information only as long as necessary

5. Your Rights and Choices

You have control over your information when shopping with us:

• Access, update, or delete your account information
• Opt-out of marketing communications
• Request information about data we hold about you
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like comfortable insoles for your browsing experience, we use cookies to:

• Remember your preferences and shopping cart
• Analyze website traffic and performance
• Provide personalized recommendations for footwear

You can manage cookie preferences through your browser settings.

7. International Data Transfers

While we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in the United States where our servers are located.

8. Children’s Privacy

While we offer footwear for Little Kids, Big Kids, and Kids, our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. We’ll notify you of significant changes and update the “Last Updated” date.

Thank you for trusting Timeless Shoes Shop with your family’s footwear needs and your personal information. We’re committed to protecting both with equal care.