Welcome to Timeless Shoes Shop’s FAQ section! We’re here to help you with any questions about our comfortable footwear, delivery options, returns, and more. Below you’ll find answers to our most commonly asked questions.
About Our Products
What types of shoes do you offer?
We specialize in comfortable, timeless footwear for the whole family, including:
- Men’s and Women’s shoes (Apparel & Accessories, Sandals, Slip-on shoes, Sneakers)
- Children’s footwear (Little Kids, Big Kids, Kids collections)
- Special collections like Wally and Wendy for style-conscious individuals
What makes Timeless shoes special?
Our shoes are crafted with exceptional attention to comfort and quality. Each pair undergoes rigorous quality checks before shipping, ensuring they meet our high standards for growing feet and active lifestyles.
Do you offer wide or special size options?
Currently, we offer standard sizing across all our collections. If you’re unsure about sizing, we recommend ordering your usual size as we offer a 15-day return window if the fit isn’t perfect.
Ordering & Account Questions
How do I place an order?
Simply browse our collections, select your preferred styles and sizes, and proceed to checkout where you’ll enter your shipping information and payment details.
Can I create an account to track my orders?
Currently, we don’t offer account creation, but you’ll receive tracking information via email once your order ships, allowing you to monitor its progress.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
Where do you ship to?
We ship worldwide from our headquarters in Crookston, Minnesota, excluding some Asian and remote regions.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95)
– Processed in 1-2 business days
– Shipped via DHL or FedEx
– Delivered within 10-15 days after shipping
Ideal for when you need your shoes sooner, especially our Wally and Wendy collections.
– Processed in 1-2 business days
– Shipped via DHL or FedEx
– Delivered within 10-15 days after shipping
Ideal for when you need your shoes sooner, especially our Wally and Wendy collections.
Free Shipping (Orders Over $50)
– Processed in 1-2 business days
– Shipped via EMS
– Delivered within 15-25 days after shipping
Perfect for family orders or stocking up on multiple pairs.
– Processed in 1-2 business days
– Shipped via EMS
– Delivered within 15-25 days after shipping
Perfect for family orders or stocking up on multiple pairs.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our facility. This will allow you to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery if your shoes don’t fit perfectly or meet your expectations. Comfort should never be compromised.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details, and we’ll guide you through the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect, in which case we’ll cover the return shipping.
Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 1-2 business days.
What are your business hours?
Our team operates Monday through Friday, 9am to 5pm Central Time, excluding major US holidays.
Still have questions? We’re happy to help! Reach out to us at [email protected] and we’ll get back to you as soon as possible.
Thank you for choosing Timeless Shoes Shop – where comfort meets timeless style for every step of your journey!